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Accessories are packaged well, however, if items reach you in an unsatisfactory state due to poor packaging, please send me a message via contact@dollydarling.com & I will sort out a refund/replacement item.

If items break on the first wear, please send me an email and I will either replace the item or reimburse you.

Free repairs can be done in the first month since purchase. For a small fee I can repair them after this time, please email me.

No refunds are given for items not liked, as all items are as pictured in photos. Items can be exchanged for items in the shop up to the same value, providing that original items reach me in the same condition that they left me in, including packaging. Postage will be at your own expense.